Refund Policy
Last updated: August 2026
Overview
NuSorc Water Solutions ("NuSorc", "we", "us") provides educational water-quality consulting services. Because our service involves expert time and analysis, our refund policy reflects the nature of a professional consulting engagement.
Eligibility for Refunds
Refunds are available if John Gilcrease has not yet begun reviewing your water report. Once analysis has started or your personalized recommendations have been delivered, the service is considered rendered and no refund will be issued.
How to Request a Refund
To request a refund, email us at [email protected] with your order ID and the reason for your request. Approved refunds are processed back to the original payment method within 5–10 business days.
Non-Refundable Situations
Refunds will not be issued if: (1) your personalized water report recommendations have already been delivered; (2) More than 24 hrs. have passed since purchase; (3) the request is based on dissatisfaction with the water quality results themselves (results reflect actual source water data and are not within our control).
Service Disclaimer
NuSorc Water provides educational interpretations and filtration recommendations based on publicly available water quality data. We are not a certified laboratory, engineering firm, medical provider, or regulatory agency. Recommendations are professional opinions and are not guarantees of performance, safety, or regulatory compliance.
Contact Us
For refund requests or questions about this policy, contact us at [email protected].